YourAutoDefence Privacy Policy
Protecting Your Data
YourAutoDefence Limited (“YourAutoDefence ” or “we/us/our”) is committed to safeguarding your personal information in compliance with the General Data Protection Regulation (GDPR). Under the Data Protection Act (DPA), YourAutoDefence acts as the ‘Data Controller,’ responsible for processing your data.
Consent
By providing information on the YourAutoDefence website (“Our Site”), you consent to our processing of your data in line with this Privacy Policy.
Information We Collect
When you interact with our site or customer service team, we may collect certain information (“Your Information”) for insurance premium calculation and to understand your coverage needs. This information may include:
- Data you provide during site visits, registrations, online services, or quote requests.
- Details shared with us by partners, brokers, and affiliates with your consent.
- Interactions with us through email, SMS, phone, mail, or live chat.
- Data from credit reference agencies, the electoral roll, and fraud prevention agencies.
- Claims details from the Claims Underwriting Exchange.
- Driving license details for validation, driving history, and motoring convictions through the DVLA.
- Information on site visits, including IP addresses, traffic data, and web logs for communication and internal use.
How We Use Your Information
We use Your Information to:
- Identify product providers and arrange products and services.
- Generate insurance quotations tailored to your requirements.
- Contact you or referred individuals regarding applications or inquiries.
- Process and respond to your requests, inquiries, or complaints.
- Maintain updated records.
- Communicate with you about products and services.
- Conduct trend analysis, profiling, and assessments.
- Perform audits and customer satisfaction research.
- Prevent and detect fraudulent activities.
- Meet compliance and regulatory reporting standards.
- Improve our services and notify you of changes.
- Enable third parties to assist with the above activities on our behalf.
Sharing Your Information
Your Information may be shared as follows:
- With agents or service providers who process data on our behalf.
- During the sale of part or all of our business operations.
- Only with third parties for marketing if you’ve given explicit consent.
- With partners, brokers, or third parties (e.g., insurers) to process your applications.
- Within associated companies in our group.
Data Storage and Transfer
Your Information may, in certain cases, be transferred, stored, or processed by us, a service provider, or third parties in other countries, including locations outside the European Economic Area.
Data you provide is securely stored on our servers within the UK by an ISO-certified Data Centre provider, which does not transfer data outside the UK.
Your Rights
You have specific rights concerning your personal data:
- Access: Request access to your personal information.
- Correction: Request corrections to inaccuracies in your data.
- Direct Marketing Opt-Out: Opt-out of data processing for direct marketing.
- Data Portability: Request transmission of your data to another provider.
- Deletion: Request deletion of your personal information.
- Complaints: Lodge a complaint with the Information Commissioner’s Office (ICO) if you have concerns about our data handling practices.
Contact Us
For questions regarding this policy or to exercise your rights, please contact our Data Protection Officer at: dpo@yourautodefence.com or via mail.
External Links
Our Site may contain links to external partner and affiliate websites. Each site follows its own privacy practices, and YourAutoDefence is not responsible for their policies.
Policy Updates
We may occasionally revise this Privacy Policy. Please check regularly for updates. Last updated: 26 January 2023.
If you have any concerns about privacy, please reach out to us through our online contact service.
Security Measures
YourAutoDefence uses Secure Server Certificates to protect the data you provide, including credit or debit card information, which is not stored on our servers.
